Frequently Asked Questions

Q: Your website is not working. It won’t allow me to choose today for pick up/delivery.

A: Our online order only allows ordering in advance – 24hrs notice. If you need the cake for today, you can come by our store, or you can go to UberEats for same day delivery. If you have any additional issues placing an order online, you can contact us at 416-513-1118.
Q: How far in advance do I need to place the order for the cake?

A: The minimum would be 24hrs in advance. We highly recommend you pre-order at least 3 or 4 days in advance, especially for big cakes, so that we guarantee we have enough ingredients to make your order. Also, we always have an online promotion, so make sure you check out our promo code of the month to save 5% on your order.
If you have any additional issues placing an order online, you can contact us at 416-513-1118.
Q: Can I order the cake for tomorrow?

A: Our online cut off time for next day pick up/delivery is noon (EST) on our website. If noon has passed, you can call us at 416-513-1118 to consult with our team. We can’t guarantee we can prepare your exact order, but we’ll try our best to accommodate.
Q: Do you offer delivery?

A: Delivery is restricted to Toronto and some areas in the GTA. To check if we deliver to your address, you can add a product to cart, then check out. In the checkout page, you can enter your postal code to determine eligibility for delivery and receive a delivery fee estimate.
Q: How much is the delivery fee?

A: Delivery is restricted to Toronto and some areas in the GTA. To check if we deliver to your address, you can add a product to cart, then check out. In the checkout page, you can enter your postal code to determine eligibility for delivery and receive a delivery fee estimate.
Q: Can I select a specific window for the delivery time?

A: Delivery is available Monday to Sunday, from 11am to 5:00pm. Due to unpredictable weather and traffic conditions, we require at least a two hour window during which we may deliver. If the delivery time is affected due to situations beyond our control, a member of our team or our driver will notify you.
Delivery times available from Monday to Sunday are as follows: 11:00am-1:00pm, 1:00pm-4:00pm, 4:00pm-7:00pm. Specific time requests cannot be accommodated. There is no delivery service on Statutory holidays.
Q: What should I do if I missed my delivery?

A: We are not responsible for orders left unattended. If the first attempt at delivery is missed, no refunds will be given. You may either pick up your item in store, or request a second attempt. Second attempts at a delivery will not be made unless requested and paid in full prior to the delivery. Any further attempt will not be made.
To ensure that the delivery is successful, please make sure that the recipient will be at the given delivery address to receive their package during the time frame you have selected. Please provide us with specific delivery instructions (i.e., “leave with concierge”/“bring to front door”), a contact name, and contact phone number prior to delivery. This is very important, as many products are perishable and therefore must be kept refrigerated.
Q: How can I place an order online?

A: You can place an order on our website for advance pickups or delivery - https://dessertlady.ca/order-in-advance.html
Or via Uber for same-day delivery - https://www.order.store/ca/store/dessert-lady-cafe-and-bakery/fX2KK-xDRHyo5Zu0tROe5A
Q: Do you sell Strawberry Shortcake or Black Forest Cake on Uber?

A: We don’t sell whole cakes for Strawberry Shortcake and Black Forest Cake on Uber, only slices. Whole cakes are only available via pick up from our store or delivery by our own drivers as these cakes are more fragile and prone to getting ruined during delivery.
Q: Can I give you my credit card information on the phone and pay it manually?

A: For phone orders, our store policy requires the credit card information for reserving the cakes and other products. You will still need to come to the store to pay for the order by (any) card or by cash because we cannot manually process the transaction over the phone.
Q: Can I cancel my order?

A: Cancellation for any products is only possible at least two full days (48 hours) ahead of the pick-up time to cancel the order. Cancellations must be done in person or over the phone at 416-924-3223. Cancellations made via email, or left on our voicemail system cannot be processed.
If you made your order online, we can provide a refund to the same card used for the transaction within 3-5 business days.
If you made the order in-person, we can provide a refund by cash at our store.
In the case of Speciality Cakes, the mandatory deposit is completely non-refundable.
Q: What is the promotion code this month?

A: To save 5% on your order, you can check our website banner for the promo code. This promo code is only applicable for online orders, and not in-person, phone, or UberEats orders.
Q: I live overseas and I want to order a surprise cake to deliver to my friend/partner/family member in Canada/Toronto.

A: Delivery is restricted to Toronto and some areas in the GTA. To check if we deliver to the person’s address, you can add a product to cart, then check out. In the checkout page, you can enter their postal code to determine eligibility for delivery and receive a delivery fee estimate.
We will try our best not to contact the recipient, so please make sure that they will be at the given delivery address to receive their package during the time frame you have selected. Please provide us with specific delivery instructions (i.e., “leave with concierge”/”bring to front door”), their contact name, and contact phone number prior to delivery. This is very important, as many products are perishable and therefore must be kept refrigerated.
We are not responsible for orders left unattended. If the first attempt at delivery is missed, no refunds will be given. They may either pick up the item in store, or request a second attempt. Second attempts at a delivery will not be made unless requested and paid in full prior to the delivery. Any further attempt will not be made.
Q: Can you do delivery at midnight?

A: Delivery is available Monday to Sunday, from 11am to 7:00pm. Specific time requests cannot be accommodated.
Here is the link to order your cake on our website: https://dessertlady.ca/order-in-advance.html
Our store is open on UberEats from 10am to 6:45pm so you can place a scheduled order for that window as well.
Here is the link to our Uber Eats store: https://www.order.store/ca/store/dessert-lady-cafe-and-bakery/fX2KK-xDRHyo5Zu0tROe5A
Q: I ordered a cake online, can someone else pick it up for me?

A: As long as the other person picking up the cake has the order number and your contact information, then they can pick up the cake on your behalf.
Q: Do you have cakes available for pick up immediately?

A: Yes, we have some cakes available in 5 inches (feeds 2-4 ppl), 6 inches (feeds 4-6 ppl), and 8 inches (feeds 6-10 ppl) available for pick up immediately in-store. However, we recommend you pre-order in advance in case we sell out of the cake you are looking for.
Q: Do you have cake slices available?

A: Yes, we have slices available in store and on UberEats.
Q: If I need a cake delivered before 11am, is this possible?

A: We can make a special arrangement under certain circumstances. When you place the order online, on the checkout page, please put down the delivery time that is within our store hours (9:30 am to 7 pm) in the Delivery/Pick up Comments. We will email you to confirm if we can accommodate your request.
Q: I need to reschedule the pickup date/delivery date for my cake today. How can I do that?

A: You can give us a call at 416-513-1118 to let our team know that you will pick it up the next day, or arrange for someone else to pick up the cake on your behalf. Unfortunately, we cannot remake the cake.
Q: I need to reschedule the pickup date/delivery date for my cake at a later date. How can I do that?

A: You can give us a call at 416-513-1118 at least 48 hours in advance to the original date to let our team know the different date and time for pickup.
Q: I need to commute for 1 hour after picking up my cake, will the cake be okay?

A: It depends on the season and on the cake. Our buttercream cake and red velvet cake need to be taken out of the fridge 2 hours before serving, so those would hold better during the commute than other cakes.
Q: Do you provide ice packs for cakes to transport them?

A: Unfortunately, we do not provide ice packs.

FAQ – Cake (General)

Q: Do you do birthday cakes?

A: We have many cakes available that we can write a birthday message (30 characters maximum with space) on top at no additional charge. You can see our full selection of cakes here: https://dessertlady.ca/order-in-advance/cakes.html
Q: What are your most popular cakes?

A: Our 5 most popular cakes are the Strawberry Shortcake, Carrot Cake, Double Chocolate with Hazelnut Ganache & Hazelnut Buttercream, Tiramisu, and Ube Coconut Cake. Among these, Strawberry Shortcake is our best seller.
Q: What is in the Strawberry Shortcake?

A: 3 layers of Sponge Cake, 2 layers of fresh diced up strawberries, fresh whipped cream.
Q: Can you make your cake less sweet/half sweet?

A: Unfortunately not. But is that your first time to try our cakes? We make everything in house and most of our cakes are not too sweet, especially the Strawberry Shortcake.
Q: What is the shelf life for the Strawberry Shortcake?

A: Since the Strawberry Shortcake contains fresh strawberries, we suggest you consume it within the first 2 days.
Q: Are your cakes freshly made everyday?

A: Logistically, we won’t be able to. There is a lot of baking, assembling, setting involved and in between. We make our strawberry shortcakes everyday. Most of the Mousse Cake requires 6 hrs to set. Cheesecakes require 10hrs to set before we can unmold. If you want freshly made, we highly recommend you pre-order on our website as we make cakes fresh to order.
Q: Can you put a picture on the cake?

A: Yes, we do edible image printing but we do not print directly on the cake. We print it on edible paper, and then place it on top of the fondant before we place it on the cake. You can go to this link to check out our branded cakes: https://dessertlady.ca/branded-items/branded-cakes.html
Q: I have a cake, can I just buy the edible image from you?

A: Unfortunately, we do not print the edible image on its own.
Q: What are the sizes of your cake?

A: The most common sizes for our cakes are 5 inches (feeds 2-4), 6 inches (feeds 4-6) and 8 inches (feeds 6-10).
Here is a list of all the cake sizes:
Round Shape 5” (feeds 2-4 ppl)
Round Shape 6” (feeds 4-6 ppl)
Round Shape 8” (feeds 6-10 ppl)
Round Shape 10” (feeds 10-14 ppl)
Round Shape 12” (feeds 15-20 ppl)
Rectangle Shape 9” x 12” (feeds 20-25 ppl)
Rectangle Shape 11” x 15” (feeds 25-35 ppl)
Rectangle Shape 12” x 17” (feeds 35-45 ppl)
Rectangle Shape 13” x 19” (feeds 46-60 ppl)
Rectangle Shape 22” x 15” (feeds 100-120 ppl)
Q: Which cakes are less sweet?

A: Our Strawberry Shortcake, Mango Chocolate Mousse Cake, and Pistachio Dark Chocolate Mousse Cake are less sweet while our Buttercream cakes are on the sweeter side.
Q: Can you change the colour of the message on cakes?

A: We can only write the cake message in dark chocolate or white chocolate.
Q: Can you draw on the cakes?

A: Unfortunately, we cannot draw on the cakes.
Q: Can you write a message on the cake?

A: Yes, we can write a message (30 characters maximum with space) on the cake at no additional cost.
Q: Is your Chocolate Mousse Cake made with dark chocolate or milk chocolate?

A: Our chocolate mousse cake is made with 56% semi-sweet chocolate.
Q: Do you sell sheet cakes?

A: Yes, here are the sizes for the sheet/rectangular cakes that we sell:
Rectangle Shape 9” x 12” (feeds 20-25 ppl)
Rectangle Shape 11” x 15” (feeds 25-35 ppl)
Rectangle Shape 12” x 17” (feeds 35-45 ppl)
Rectangle Shape 13” x 19” (feeds 46-60 ppl)
Rectangle Shape 22” x 15” (feeds 100-120 ppl)
Q: Do you sell candles?

A: Yes, you can order candles on our website or purchase them at our store. We do not provide match sticks or lighters.
Q: Do you sell flowers?

A: Unfortunately, we do not sell flowers.
Q: Do you provide utensils, plates, and napkins?

A: We can provide forks and napkins for the cake orders, but not plates.
Q: What is ube? What does ube taste like?

A: Ube is a vibrant purple yam native to the Philippines. It has a subtly sweet, nutty flavor with a hint of coconut. Give it a try in our Ube Coconut Cake or Ube Coconut Latte!
Q: Can you pre-slice the cake?

A: Unfortunately we cannot pre-slice the cake for you before delivery as it may not hold its shape during transport.
Q: Which chocolate cake has the most chocolate flavour?

A: We recommend our Double Chocolate Cakes with either Vanilla/Raspberry/Hazelnut Buttercream for the strongest chocolate flavour.

FAQ – Cake (Allergies/Dietary Restrictions)

Q: Do you make sugar-free cakes?

A: We discontinued our sugar-free cakes 7 years ago.
Q: I am allergic to tree nuts (walnuts, hazelnuts). Can I eat your cakes?

A: Most of our cakes do not contain tree nuts except for the Carrot Cake (walnuts) and Double Chocolate Cake with Hazelnut Buttercream. However, we are not a tree nut-free environment and cannot guarantee no cross contamination.
Q: I am allergic to peanuts. Can I eat your cakes?

A: Most of our cakes do not contain peanuts except for the Carrot Cake, which contains walnuts, and Double Chocolate Cake with Hazelnut Buttercream. However, we are not a peanut-free environment and cannot guarantee no cross contamination.
Q: I am allergic to soy, can I eat your cakes?

A: Most of our products do not contain soy, but you can send us an email at info@dessertlady.ca with the cake you are looking for and we can double check our ingredients for you.
Q: Do your cakes contain nuts?

A: Most of our cakes do not contain nuts except for the Carrot Cake (walnuts) and Double Chocolate Cake with Hazelnut Buttercream. However, we are not a nut-free environment and cannot guarantee no cross contamination.
Q: Can you make the carrot cake without nut?

A: Yes at no additional cost, but only by pre-order. When you place the order on the phone or in-person, you can let our staff know. When you place the order online, on the checkout page, make sure you put “No Nuts” under the Delivery/Pick up Comments.
Since we are not a nut-free environment, please note that we cannot guarantee no cross contamination.
Q: Is there Raisins, Pineapple, or Coconut in the Carrot Cake?

A: No, our carrot cake does not contain any raisins, pineapple, or coconut. It only contains walnut and feuilletine (French pastry wafer) on the exterior.
Q: Does your cake contain any animal by-products?

A: All of our Mousse cakes, Tiramisu, Matcha Tiramisu, Double Chocolate Cake with Vanilla Buttercream, and Double Chocolate Cake with Raspberry Buttercream contain Gelatin (animal by-products).
Q: Which cakes contain alcohol?

A: All of our Mousse cakes, Tiramisu, Double Chocolate Cake with Vanilla Buttercream, Double Chocolate Cake with Raspberry Buttercream, Carrot Cake, and Red Velvet contain Vanilla Extract.
We only have two cakes that directly contain Alcohol:
- Black Forest Cake (Kirsch)
- Tiramisu (Marsala Wine and Rum).
Q: Can you make your Black Forest Cake without alcohol?

A: Yes, we can make the Black Forest Cake without Kirsch but only by pre-order. When you place on the phone or in-person, you can let our staff know. When you place the order online, on the checkout page, make sure you put “No Alcohol” under the Delivery/Pick up Comments.
Q: Can you make your Tiramisu without alcohol?

A: Unfortunately, we will not be able to take out the alcohol for the Tiramisu. However, our Matcha Tiramisu does not contain alcohol.
Q: Do you sell any gluten-free cakes?

A: Yes, we can make our Belgian Chocolate Mousse Cake and Carrot Cake gluten-free. These can only be pre-ordered. However, we are not a gluten-free environment so we cannot guarantee no cross-contamination.
Q: Do you sell any halal cakes?

A: Yes, our Strawberry Shortcake, Double Chocolate Cake with Hazelnut Buttercream, and Cheesecakes do not contain alcohol, vanilla extract, or gelatin.
Q: Do you sell any eggless cakes?

A: Unfortunately, we do not sell eggless cakes.
Q: Do you sell any vegan cakes?

A: Unfortunately, we do not sell vegan cakes.

FAQ – Cake (Speciality/Customizations)

Q: Can I change the colour for the cakes and cupcakes?

A: Please send us an email at info@dessertlady.ca for colour customization inquiries, including a picture of the colour palette, as we only take them on a case-by-case basis.
Q: Do you make custom cakes?

A: Please send us an email at info@dessertlady.ca for customization inquiries, as we only take them on a case-by-case basis. Please include the flavour, serving size, pickup/delivery date, and reference images in your email.
Q: Do you customize flavours for cakes?

A: We do not customize flavours for cakes that are not our own recipes. For other customization inquiries, please send us an email at info@dessertlady.ca.
Q: Do you do gender reveal cakes?

A: Yes, we have a gender reveal cake that has a blue and pink exterior design with whimsical baby-themed decorations, and the interior is either pink or blue. The flavours for this cake are either Vanilla Cake with Vanilla Buttercream Icing or Double Chocolate Cake with Vanilla Buttercream Icing.
You can pre-order the cake here: https://dessertlady.ca/gender-reveal-cake-boy-or-girl.html
For any further customizations, please send us an email at info@dessertlady.ca.
Q: Can I do a two-tier or three-tier cake?

A: Unfortunately, we do not make tiered cakes.
Q: Can you do 3D art on cakes?

A: Unfortunately, we do not make 3D art on cakes.
Q: Do you do wedding cakes?

A: Unfortunately, we do not make wedding cakes.
Q: Do you do cake pops?

A: Unfortunately, we do not make cake pops.
Q: Do you do smash cakes?

A: Unfortunately, we do not make smash cakes.
Q: For the Vanilla Cake w/ Lemon Curd Filling and Raspberry Buttercream Icing, can you change the colour of the exterior?

A: Yes, you can customize the colours of the cake’s exterior at an additional fee. Please send us an email at info@dessertlady.ca to discuss this request and include an image of the colour palette.
Q: For the Marble Cake, do you have any other colour options?

A: Yes, you can customize the colours of the cake’s exterior at an additional fee. Please send us an email at info@dessertlady.ca to discuss this request and include an image of the colour palette.

FAQ – Cupcakes

Q: I need to pick up cupcakes but I won’t be serving them until a few days later. Will they still be fresh?

A: We recommend cupcakes to be consumed on the day of for freshness.
Q: Do you do a cupcake tower rental?

A: No, we do not have cupcake towers for rent.
Q: I want to order only 1 flavour for the cupcakes, is this possible?

A: Yes, when you place the order online, please add to cart the Cupcake Package that best resembles your select flavour, then on the checkout page, make sure you put the flavour you want for all the cupcakes under the Delivery/Pick up Comments. We will send you an email to confirm this request.
Q: Can you individually package the cupcakes?

A: Yes, we can individually package the regular-sized cupcakes at an additional cost. Please send us the flavour, quantity, delivery/pickup date & time to our email info@dessertlady.ca and we will provide a cost estimate.
We recommend 1-2 weeks notice in advance for custom orders.
Mini cupcakes cannot be individually packaged.

FAQ – Other Baked Goods

Q: Do you sell any gluten-free products?

A: Our coconut macaroons are gluten-free, and our Belgian Chocolate Mousse Cake and Carrot Cake can be made gluten-free upon pre-order. The cakes can only be pre-ordered. However, we are not a gluten-free environment so we cannot guarantee no cross-contamination.
Q: Do you have any eggless products?

A: Yes, our Vanilla Crescent Shortbread, Classic Shortbread, and Walnut Shortbread do not contain eggs.
Q: What is the shelf life for the biscotti?

A: The biscotti should be kept in an airtight jar or zip lock bag, and it will stay fresh for 2 weeks.
Q: What is the shelf life for the shortbread?

A: The shortbread should be kept in an airtight jar or zip lock bag, and it will stay fresh for 2 weeks.
Q: What is the shelf life for the cookies?

A: The cookies should be kept in an airtight jar or zip lock bag, and they will stay fresh for 2 to 3 days.
Q: Do you make chocolate covered strawberries?

A: We only make chocolate covered strawberries on a case-by-case basis. Please send us an email at info@dessertlady.ca with the quantity and delivery date.
Q: Do you sell ice-cream?

A: We sell ice cream seasonally from July to August.
Q: Do you sell pumpkin pies?

A: We sell pumpkin pies seasonally from October to December.
Q: What is the shelf-life for the pies?

A: The expiry date for the pie is printed on the bottom of the container.
Q: Do your pies contain lard?

A: The pies contain butter instead of lard.
Q: What are the re-heating instructions for the pies?

A: Preheat the oven to 350°F, then warm up the pie for 10-15 minutes.

FAQ – Branded Items

Q: I’m looking to order some branded logo cookies, how much are they?

A: We offer 3 different sizes: 2”, 2.5”, & 3”. We do offer different bulk discounts if you order more than 50 and 150 cookies respectively.
Here is the link you can check out: https://dessertlady.ca/branded-items/branded-logo-sugar-cookies.html
Q: What kind of file should I provide for the edible printing?

A: We accept only .jpg and .jpeg files for edible printing. For the best result, we highly recommend going with a high-resolution image with a white background and avoiding the colour purple (it often prints more blueish than true purple).
Q: Would the colour of edible printing look exactly the same as my image online?

A: Since this is edible printing and not laser printing, it doesn’t work with RGB or CMYK colour codes. We use food colouring for printing, and there are some FDA restrictions. Most of the time, it will look very similar to your logo. If you are ordering more than 50 cookies, you can also send us the logo at info@dessertlady.ca and request a mock-up at an additional charge.
Q: How far in advance do I need to place a branded items order?

A: The minimum would be 24hrs in advance. We highly recommend you pre-order at least 3 or 4 days in advance, especially for big orders of more than 100 pieces, so that we guarantee we have enough ingredients to make your order. Also, we always have an online promotion, so make sure you check out our promo code of the month to save 5% on your order.
Q: For sugar cookies, can you do any other shape besides round shape?

A: Unfortunately, our sugar cookies can only be round shaped.
Q: Do you do customized cookies? / Do you do any baby-shower themed cookies or different shapes?

A: Unfortunately, we do not do any customized cookies. We can only print an edible image on the cookies, which you can see here: https://dessertlady.ca/order-in-advance/branded-items.html
Q: Can I print edible image on other cookies besides the sugar cookie?

A: Unfortunately, we can only print the edible image on our sugar cookie as it has a flat and sturdy surface to support the image.
Q: Can you freeze the cookies?

A: Cookies are best consumed within the first 2 days, so we do not recommend freezing them.

FAQ – Platters

Q: Do you cater?

A: Yes, we have both sweet and savoury platters as catering options. You can check out the options here: https://dessertlady.ca/order-in-advance/catering.html
Q: Do you do sweet tables?

A: Yes, please check out our Finger Sweet Platters and Fruit Platters here: https://dessertlady.ca/order-in-advance/catering.html
Q: What fruit are in the fruit platter?

A: Depending on seasonal availability, the fruit platter contains watermelon, cantaloupe, pineapple, seedless grapes, strawberries, and blueberries. You can refer to our platter here: https://dessertlady.ca/small-fruit-platter-5-10-people.html
Q: How many pieces of fruits are in the fruit platter?

A: We do not count the pieces of fruit in each platter as they may be cut in different sizes. For our smallest platter, which feeds 5-10 ppl, we fill up a 12-inch catering tray. Our medium platter tray, which feeds 20-30 ppl, fills a 16-inch tray. Our largest platter tray, which feeds 30-40 ppl, fills an 18-inch tray.
Q: What types of sandwiches are in the assorted tea sandwich platter?

A: The tea sandwich platter includes egg salad, cucumber, smoked salmon, ham and cheese, and tuna salad sandwiches.
Q: How many pieces of sandwiches are on the tea sandwich platter?

A: Depending on the platter size, the tea sandwich platter has 20 mini sandwiches for 5 ppl, 40 mini sandwiches for 10 ppl, and 60 mini sandwiches for 15 ppl.
Q: How far in advance do I need to place a catering order?

A: The minimum would be 24hrs in advance. We highly recommend you pre-order at least 3 or 4 days in advance, especially for big catering orders so that we guarantee we have enough ingredients to make your order. Also, we always have an online promotion, so make sure you check out our promo code of the month to save 5% on your order.
Q: Do you do smaller sizes for your gold or platinum platters?

A: Unfortunately, our minimum quantity for our platters is 50 pieces.
Q: Can I customize the desserts in the gold or platinum platters?

A: You can send us an email at info@dessertlady.ca about the modifications you would like to make and we will see if we can accommodate the request.
Q: Can I request certain fruits for the fruit platter?

A: Please send us an email at info@dessertlady.ca to specify which fruits you would like on the platter. We need to check for availability with our vendors and additional costs may be incurred.
Q: Can I swap the sandwiches in the sandwich platter?

A: Please send us an email at info@dessertlady.ca to specify which sandwiches you would like on the platter and we will see if we can accommodate the request.

FAQ – Others

Q: Do I need to make a reservation to dine in?

A: While it is not necessary, we highly recommend you give us a call at 416-513-1118 to guarantee a table.
Q: Can I reserve a table to dine in?

A: We can reserve tables for up to 6 people to dine-in. Please give us a call at 416-513-1118 to reserve your table in advance.
Q: Where are you located?

A: We are located at 1 Sultan Street, near the Bay and Bloor intersection. We are a 5-minute walk from Bay station and Museum station. We are an 8-minute walk from Yonge station.
Q: Is there parking outside or near your shop?

A: The closest parking lot to our shop are The Colonnade @ 131 Bloor Street West and 55/57 Charles Street West Apts - Lot #113.
There is also street parking available on Charles Street (south of the shop) and Bloor Street (north of the shop).
Q: What are your store hours?

A: We are open daily from 9:30am to 7pm. Our breakfast hours are from 9:30am to 11am, then we have all-day lunch from 11am to 7pm.
Q: Are you open on the statutory holiday/long weekend?

A: We are open every day, including statutory holidays, except for Christmas Day (December 25th).
Q: I’ve never tried any of your cakes before. Do you provide any free samples?

A: We have slices available for purchase to try.
Q: Can we host a private event or cooking/baking workshop at the café?

A: We host private events or workshops on a case-by-case basis. Please send us information about the event (date, time, guest count, event type, budget, etc.) to our email – info@dessertlady.ca and we will do our best to respond within 24 hours.
Q: Where can I send my inquiries? / What is your email address? / What is your phone number?

A: You can send inquiries to info@dessertlady.ca or you can give us a call at 416-513-1118. We will do our best to respond within 24 hours.
Q: I sent an email a few days ago but I never got any response.

A: We try our best to respond within 24 hours. Please double-check to make sure your email was sent to info@dessertlady.ca (not .com) and check your Spam mailbox in case we responded to your inquiry. You can also send us a follow-up email or give us a call at 416-513-1118.
Q: Are you hiring?

A: We are always looking for new talent in our Front of House, Kitchen, and Bakery team. You can send your resume and state your interested position to career@dessertlady.ca.
Q: Do you take on interns at the bakery?

A: Unfortunately, we are not looking to take on interns at the moment. If you are looking for a full-time or part-time position, you can send your resume and state your interested position to career@dessertlady.ca.
Q: Do you do donations for charity events?

A: We make donations to charity events on a case-by-case basis. Please send an email to info@dessertlady.ca with details about the charity event (date, time, guest count), what kind of products you are looking for, and the charity registration number.
Q: Can I get a discount on bulk orders?

A: Please send us an email at info@dessertlady.ca stating your product, quantity, and pickup/delivery date, along with your contact information, and we will do our best to respond within 24 hours.
Q: Do you offer baking classes?

A: We host private baking classes on a case-by-case basis. Please send us information about the event (date, time, guest count, budget, etc.) to our email – info@dessertlady.ca and we will do our best to respond within 24 hours.
Q: Do you offer cooking classes?

A: We host private cooking classes on a case-by-case basis. Please send us information about the event (date, time, guest count, budget, etc.) to our email – info@dessertlady.ca and we will do our best to respond within 24 hours.
Q: Do you accept cash?

A: Yes, we accept cash in-store.
Q: Do you take A-MEX?

A: Yes, we accept A-MEX.
Q: Can I use my laptop in the cafe?

A: There is no Wi-Fi in our café and we strongly discourage the use of laptops during weekends and 11am to 3pm on weekdays to maintain a cozy and social space for all customers.
Q: Can I bring my pet/dog to your café?

A: We only allow service animals inside the shop. Other pets are allowed on our patio if they are securely fastened.
Q: Do you sell alcohol?

A: Yes, we are LLBO licensed and sell alcohol for consumption dine-in only.
Q: Do you sell coffee beans?

A: Unfortunately we do not sell coffee beans.