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FAQ

Dream Desserts & Wedding Cakes FAQ

When should I book my wedding order? It is always best to order you're order as far in advance as possible as weekends tend to book up fast.  We suggest you book a minimum of 3 to 6 months in advance of your date as soon as possible (peak months are usually between May -- Oct). If time is not on your side, the Dessert Lady will be happy to do everything possible to work within your time frame.

Can I hold the date? Yes, you can hold the date. You will need to fill out a contract and put down a 50% deposit, based on your order (non-refundable). The cake design, flavours and details must be finalized in FULL 1 month prior to your wedding date and the remaining balance is due 2 weeks from your wedding date.

What is the pricing for your cakes? / How much will my cake cost?The overall price is based on the flavour of cake, number of tiers, icing used, how much detail work will go into the cake design, and cake size (number of servings).

Where and when are your 20 MINUTE FREE consultations held? All of our meetings are by appointment only and are held at our shop at 12 Cumberland Street in Toronto.

Can I bring in a picture of a wedding cake I saw in a magazine that I like? Absolutely! Some of our best designs were adapted from pictures or magazine clippings couples gave us. We will be glad to let you know to what extent we could replicate your request and an estimate of the additional cost for that particular design. We keep up with the latest trends in cake design. We have also attended the bridal show for several years in a row.

Do I want Fondant? Fondant can do things that icing can't! Fondant will give you a perfectly smooth look that icing won't so if this is the look you are going for, I would say fondant would work for you. Fondant is also good for cakes that are on display as it is less affected by its environment than icing. The cost associated with fondant accounts for the fondant itself and the time involved when working with it.

What happens during FREE 20 MINUTE consultation?You will be sampling small portions during our meeting to determine what your final cake or cupcake flavor will be for your design. For example, you might try our one of our famous Red Velvet cupcakes or our delicious Strawberry Shortcake. Prior to your appointment we highly recommend bringing in a picture(s) of the designs you like for your cake. Also, knowing how many tiers you would like your cake to be as well as the flavours you're interested in will be of great help to our team. Try and have your questions ready for our team as we will be delighted to serve you.

Are there different prices for any of the cake flavors? Yes, all of the cupcake/ cake flavors are priced differently (depending on flavour and ingredients).

How far do you deliver? We deliver up to 1 hour driving distance from the radius of our shop. If you're location happens to be further please check with us and we may be able to accommodate (scheduling permitted).

Do you offer Delivery? Is there a Delivery charge? Yes. We understand this is a special day and that is why we also offer delivery services. The delivery charge is a great insurance policy to have peace of mind that your order is in professional hands. Our delivery charge covers our time, fuel cost, and includes set-up as well.The benefits of using our delivery service is that we guarantee TWO professional Dessert Lady team members to deliver and set up your beautiful wedding cake/cupcakes. Our goal is to have your beautiful wedding cake/cupcakes perfectly displayed, awaiting the entrance of the both of you and your special guests.

Delivery and Set up fees:

Toronto and GTA area: $75 to $100 (depending on exact location).

Outside Toronto and GTA area: fees are based on location and the day of the week.Please call us at 416-924-3223 for more information.

NOTE: Some cakes and cupcakes require elaborate set-ups and may be subject to an increased set-up and delivery charge.

Is it possible to pick them up? Certainly, if you prefer you can pick-up your order at our shop. We are located at 12 Cumberland Street in Toronto. As we are closed on Sundays, therefore all Sunday orders must be picked up at our shop on Saturday. Be sure to check out retail hours of operation for more information.  We are not responsible for any damages after the cake has left the shop.

How do I make my payment(s)? 50% of the final total is required at the time of booking and can be in the form of cash, debit, Visa or MasterCard. Your 50% deposit is non-refundable. Final payments are due 14 days before your wedding date.

Do you have pictures of some of your previous cakes? Yes, please visit our “Weddings” section on the left navigation menu to view some of our previous work. We also offer; Wedding Cupcakes, Wedding Cake Pops, Sweet Tables, Chocolate Fountains, and Wedding Favours which you may want to check out!

What makes us Dessert Lady different? We offer a wide variety of options such as wedding cakes, wedding cupcakes, wedding Favours, sweet platters and even chocolate fountains. With so many choices and options to choose from you'll be sure to find something that will suit your taste, design and budget preferences. Who knows, you may even see something else you had not even considered! We also specialize in custom wedding cakes that look and taste amazingly good.

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